Returns & Exchanges

At Sorelleuk, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return period for all unworn items with original tags attached. Please ensure your returns are processed through our online portal to guarantee a smooth and efficient refund experience.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all labels and security tags are still intact and the garment is in its original condition.

• 3.
  Ship the Parcel

  Generate your prepaid shipping label from the portal, affix it to your package, and drop it off at your nearest authorized collection point.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to your original payment method within 7-10 business days.